Returns

We are committed to providing our customers with the best possible shopping experience - which is why we have a 'take-it-easy' returns policy. Let's break it down.

HOW TO RETURN?

All items purchased from thecullt.co can be returned for a complete refund/store credit within 30 days. All items should be in brand new condition and in their original packaging with all tags in place.

We are doing our best to cut down the usage of wood pulp and making the returns process easier and more transparent. Please get in touch to initiate the process.

    FAULTY/DAMAGED GOODS

    Please lodge a return request within 48 hours of receiving the product. If your order arrives with faulty or damaged goods, you can return it within 14 days for a refund/store credit. We will not accept damaged products for a refund unless we have been notified.

    CHANGE OF MIND

    We do not offer refunds for change of mind. However, you can return the item(s) for a credit note within 14 days. Please note, we are unable to honour change of mind returns for international orders.

    And as always, if you have any issues, please get in touch with us and we will do our best to fix it. Take it easy.